Priority Support

PRIORITY SUPPORT

Real help, when your school needs it most

Priority support gives your school a guaranteed 4-hour email response during business hours, direct phone access, and a named NavEd team member who knows your setup.

When something goes wrong mid-day, waiting 48 hours for a reply isn't an option. Priority support guarantees a 4-hour email response during business hours, plus direct phone access for urgent issues — so you can get back to running your school, fast.

You're not submitting tickets into a void. You get a dedicated NavEd contact who already knows your school, your workflows, and your students — meaning less time explaining context and more time solving the actual problem.

• 4-hour email response — Guaranteed reply within 4 business hours — versus 48 hours on the standard plan.
• Direct phone access — Call your NavEd contact directly for urgent issues that can't wait for email.
• Dedicated point of contact — One real person on the NavEd team who knows your school and your setup.
• Guided onboarding call — A scheduled session to get your school configured and your team up to speed from day one.